AI automation and transformation
We follow a real request from arrival to close, count where the hours go, then remove the repetitive part. AI gets applied where it changes that number, and nowhere else.
Bali, Indonesia. Working with teams in Singapore, Australia, Hong Kong and the US.
We turn manual work into systems that run themselves.
A technology consulting practice led by a senior engineer and delivery manager. We map how your business actually works, automate what wastes your team's day, and build the software you are missing.
Since 2008. 50+ client projects delivered. Teams of 10 to 20 engineers led.
Manual today
Automated after
Any of this sound like your week?
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Your team re-types the same data into three different systems.
Usually fixable in days, not months. Integration and process automation.
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Customer messages arrive on WhatsApp, email and Instagram, and nothing is tracked.
One inbox, one record per customer, automatic routing. Support desk design.
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You bought AI tools last year. Nobody uses them and nothing got faster.
The tool was never the problem. AI discovery, starting from your processes.
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A development project is six months late and nobody can explain why.
Scope, dependencies and risk, made visible again. Project recovery.
Four ways we work with you
Most engagements start with one and grow into another. Hire us for a two week assessment or for a year of delivery.
IT and technology consulting
Decide what to build before you spend money building it. You get a written recommendation with costs attached, not a sales pitch for a platform.
Technical project and delivery management
If you have developers but nobody senior running scope, priorities, risk and release, projects drift. We take that job part time, and give you a schedule you can believe.
Software development
Web, mobile and internal systems, built so someone else can maintain them. Requirements, architecture, build, handover. Senior people, no layers of account management.
AI that does actual work
Most AI projects fail the same way: they start with the technology instead of the process. We watch how work moves through your business, then apply AI only where it changes how long something takes.
Support triage and first replies
Tickets from every channel get categorised, prioritised and routed, with a draft reply attached.
Removes: manual sorting and copy-paste answers
Document and invoice extraction
Invoices, purchase orders and contracts read, fields extracted, data written into your accounting system.
Removes: line-by-line data entry
An assistant that knows your company
Grounded in your own SOPs and past projects, so staff stop asking the same five people the same questions.
Removes: repeated internal lookups
Reporting on a schedule
Numbers pulled from the systems you run, summarised in plain language, delivered every Monday.
Removes: the weekly spreadsheet ritual
Lead qualification and CRM hygiene
Enquiries enriched, scored against your criteria, written into the CRM with the reasoning attached.
Removes: manual research before first contact
Quality checks on human entry
Missing fields, mismatched totals, duplicate records. Flagged before a customer sees them.
Removes: errors found a month later
Where AI is the wrong answer, we say so
A well placed integration or a database rule often beats a language model: cheaper, predictable, no monitoring. Part of what you pay us for is being told when the answer is a two week integration rather than an AI programme.
How an engagement starts
Three common shapes. Each one has a defined end point, so you can judge the result before committing to the next piece of work.
2 weeks, fixed scope
AI & automation discovery
We map your processes, score every automation opportunity by hours saved against effort, and hand back a costed plan. Most clients start here.
- Process map of how work flows today
- Ranked list of automation opportunities
- Recommended tooling and what it costs to run
- Implementation plan you can give to any vendor
4 to 6 weeks
Automation sprint
Take the top workflow from discovery. We design, build, test and deploy it, then measure what it gave back.
- One workflow live in production
- Integrations with the systems you already use
- Handover documentation and team training
- Before and after measurement
Monthly, part time
Fractional technical PM
Someone senior owning scope, priorities, risk, stakeholders, QA and release. A few days a month, not a headcount.
- A roadmap with dates that hold
- Sprint process and a groomed backlog
- Risk and dependency tracking
- One status report your board can read
Systems businesses ask us for most
Almost every one of these starts life as a spreadsheet and a WhatsApp group. That works until roughly the point you are reading this page.
- Booking and scheduling
- Operations dashboards
- WhatsApp-first CRM
- Customer self-service portals
- Inventory, POS and stock
- Field and service job management
- Invoicing and approvals
- Membership and subscriptions
- Internal admin panels
Business problem first. Technology second.
The same six steps whether it ends in an automation, an integration, a new application or the advice to change nothing.
- 01
Understand the business problem
What is slow, what is expensive, and what it costs you each month. In your words, before technology is discussed.
- 02
Map the process end to end
One real request, arrival to close. Every hand-off, every system, every place it waits.
- 03
Find the bottleneck and the repetition
Separate what needs a person from what only needs a rule. The second kind is where the hours are.
- 04
Recommend the smallest fix that works
Options with cost, effort and risk attached, including doing nothing. You decide before anyone writes code.
- 05
Build, test and deploy
Short cycles, something visible every week, your team testing before go-live.
- 06
Measure, then improve
Against the baseline from step one. If it did not move the number, we say so and fix it.
Who runs your project
A small practice, not an agency
We are software engineers and IT consultants who have been building systems, and running the teams that deliver them, since 2008.
Every engagement is led by a senior consultant who stays on it from kickoff to handover. No account manager in between, and no junior team learning on your project. Specialist engineers, designers and QA join as the work needs them, which is how a team of ten to twenty gets assembled for a build without you paying for a bench between projects.
Most projects fail in the gap between what the business asked for and what the engineers built. We have worked both sides of that gap, as developers, QA engineers, Scrum Masters and the people answering to the board, which means being useful in a requirements meeting and a code review on the same afternoon.
Roles this work has covered
- Software engineer
- QA engineer
- Scrum Master
- Agile project manager
- Technical project manager
- Delivery lead
- IT consultant
- AI transformation
The kind of problems we take on
Described by problem and outcome. Client names stay confidential unless they tell us otherwise.
Data no one could analyse
Data arriving from many sources with no way to govern it. Analytics and governance applications delivered end to end, with the business in the room.
Invoices checked by hand
Every invoice audited by hand against complex terms. Replaced with an application that surfaces only the discrepancies worth a human's time.
A roadmap nobody believed
Several workstreams and dates that kept moving. Turned into a prioritised backlog, visible risk, and a rhythm the business could plan around.
Support with no shared record
Customers writing in by email, WhatsApp and phone with no shared history. Consolidated into one ticketing system with automation and a knowledge base.
Questions we get asked first
Do you only work with clients in Bali?
No. We are based in Bali and most work is remote, with clients across Southeast Asia, Australia and the US. For Bali and Jakarta clients we do process mapping on site, which is worth doing in person at least once.
How do you charge?
Fixed price for discovery and automation sprints, monthly retainer for fractional delivery, time and materials for longer builds. Rates are quoted after the first call, once we know what the work is.
We already have developers. Is there still a reason to talk?
Often that is the strongest case. Good engineers with no senior delivery lead is exactly where projects drift: unclear requirements, no prioritisation, dependencies nobody tracks. The fractional PM engagement fills that, and replaces nobody on your team.
Is our data safe if we start using AI tools?
It depends on what you send and where. Before anything is built we agree what data leaves your systems, who processes it, whether it can be used for training, and where it is stored. Enterprise tiers do not train on your data by default, and sensitive workloads have regional and self-hosted options.
Where personal or financial data is involved, that decision gets written down before implementation, not after.
What if AI turns out not to be the answer?
Then we do not use it. Discovery regularly ends by recommending an integration, a process change, or a tool you already pay for. You still get the process map and the plan, which is the part with value.
How quickly can we start?
First call within a few days, discovery usually within two weeks. Build work depends on what discovery finds, and we say so honestly if the calendar does not allow it.
Tell us what is slow
About thirty minutes. Bring one process that frustrates you and we will tell you, on the call, whether it is worth automating.
What happens next
- We read it and reply Within one business day, from a person, not an autoresponder.
- A call, about thirty minutes No charge. Bring the process that frustrates you and we will tell you whether it is worth automating.
- A written recommendation Scope, approach and cost, so you can decide with numbers in front of you.
Based in
Bali, Indonesia (UTC+8)
Bali, Indonesia (UTC+8)
Bali time overlaps with Singapore, Hong Kong and most of Australia. Calls with Europe and the US are arranged around that.